Terms & Conditions

1. Payment Authorization

By completing a payment authorization, the Client authorizes Crown Compass Travel LLC, its agents, or authorized representatives to charge the payment method provided for travel services requested, including deposits, final payments, travel insurance, change fees, and other authorized charges.

The Client acknowledges that travel services and payments authorized through this Agreement or through a separate payment authorization accurately reflect the services requested and authorized for purchase.

• Deposits are NON-REFUNDABLE unless explicitly stated otherwise in writing.
• Final payments may be 100% NON-REFUNDABLE.
• Prices and availability are not guaranteed until payment is received and confirmed.
• Failure to make required payments by applicable deadlines may result in cancellation without refund.

Payment authorizations submitted separately, including credit card authorization forms, pre-approval forms, electronic payment links, or verbal authorizations, are governed by these Terms & Conditions.

Submission of payment through an electronic payment link or client portal constitutes acknowledgement and acceptance of these Terms & Conditions.

Payment authorization may remain valid for future payments related to the applicable booking unless revoked in writing.

Payment disputes or discrepancies should be reported to Crown Compass Travel LLC within seven (7) business days of the charge or statement posting.

2. Chargebacks & Payment Disputes

The Client agrees to contact Crown Compass Travel LLC first regarding a disputed or potentially incorrect charge and provide the Agency with an opportunity to investigate and resolve the matter.

The Client acknowledges that:

• A chargeback relating to a valid and authorized charge may constitute a breach of this Agreement.
• The Client may be responsible for fees, costs, damages, or collection expenses resulting from an improper dispute, to the extent permitted by law.
• Documentation of payment authorization may be provided to financial institutions in response to a dispute.

Travel suppliers and third-party vendors may act as the merchant of record. Accordingly, charges may appear separately on the Client’s financial statement.

3. Supplier Responsibility & Limitation of Liability

Crown Compass Travel LLC acts solely as an independent intermediary between the Client and third-party travel suppliers.

The Agency does not own, operate, or control the third-party suppliers providing travel services.

All travel services are subject to the applicable supplier’s own terms, conditions, fare rules, cancellation policies, waivers, invoices, itineraries, booking confirmations, and travel documents. Such terms are incorporated into this Agreement by reference where applicable.

To the fullest extent permitted by applicable law, Crown Compass Travel LLC shall not be responsible for losses arising from the acts, errors, omissions, negligence, defaults, or failures of third-party suppliers.

This includes, without limitation:

• Personal injury, death, property damage, or loss
• Delays or cancellations
• Overbookings or schedule changes
• Mechanical failures
• Strikes or labor disruptions
• Weather-related events
• Government actions or restrictions
• Missed connections
• Loss of enjoyment
• Additional expenses resulting from travel disruptions

The Client acknowledges the inherent risks associated with travel and accepts responsibility for evaluating and managing those risks.

4. Force Majeure

Crown Compass Travel LLC shall not be responsible for failure or delay in performing its obligations to the extent caused by events beyond the Agency’s reasonable control.

Such events may include:

• Acts of God
• Weather events and hurricanes
• Natural disasters
• Pandemics and public health emergencies
• Government actions
• Travel restrictions
• War or terrorism
• Civil unrest
• Labor strikes
• Mechanical failures
• Supplier insolvency

Such events may result in cancellations, delays, itinerary changes, or loss of services.

Refunds, credits, compensation, or other remedies resulting from such events are subject to the applicable travel supplier’s policies.

5. Cancellations, Changes & Refunds

Crown Compass Travel LLC may charge a $50 administrative fee for voluntary cancellations made after a booking has been confirmed.

This administrative fee is separate from and in addition to any cancellation penalties, fees, or charges imposed by travel suppliers, including cruise lines, resorts, hotels, airlines, tour operators, and other providers.

Crown Compass Travel LLC reserves the right to waive an applicable administrative fee at its discretion.

• Some bookings are NON-REFUNDABLE.
• Some bookings are NON-CHANGEABLE.
• The Agency does not control supplier refund decisions or processing timelines.
• The Client is responsible for applicable cancellation or change fees.
• Where applicable, refunds are issued by the supplier rather than Crown Compass Travel LLC.

6. Agency Fees

Most vacation planning services provided by Crown Compass Travel LLC are offered at no additional cost to the Client. Certain travel arrangements may require planning or service fees because of the time, research, coordination, and administrative work involved.

Rush planning fees may apply to travel departing within 30 days of the initial planning request.

Group coordination fees vary according to the size and complexity of the group. Any applicable fee will be disclosed prior to booking.

Concierge or VIP service fees may apply for specialized travel planning, custom itinerary design, reservation management, and enhanced travel services.

Crown Compass Travel LLC reserves the right to waive any applicable fee at its discretion.

7. Required Identification & Travel Documents

The Client is responsible for obtaining and maintaining all documentation required for travel.

This may include:

• Government-issued identification
• Passport
• Visas
• Vaccination documentation where required
• Other documentation required by applicable authorities or suppliers

Clients should verify current entry, passport, visa, and health requirements applicable to their itinerary.

Where a passport is required, the Client is responsible for ensuring that it satisfies applicable validity requirements, including any minimum-validity requirements imposed by the destination or supplier.

Crown Compass Travel LLC is not responsible for losses resulting from inaccurate, incomplete, expired, or otherwise insufficient travel documentation.

8. Governing Law & Legal Protections

Governing Law

This Agreement shall be governed by the laws of the State of Florida.

Venue

Subject to applicable law, disputes arising from this Agreement shall be resolved in the courts located in Osceola County, Florida.

Entire Agreement

This Agreement supersedes prior communications concerning the subject matter addressed herein, except for supplier-specific terms, booking documents, or other written agreements expressly applicable to the Client’s travel arrangements.

Severability

If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Indemnification

To the fullest extent permitted by applicable law, the Client agrees to defend, indemnify, and hold harmless Crown Compass Travel LLC from claims, damages, liabilities, or disputes arising from the Client’s actions, breach of this Agreement, improper chargebacks, or failure to satisfy applicable travel requirements.

Electronic Signatures

Electronic signatures and electronic acknowledgements may have the same legal effect as handwritten signatures where recognized by applicable law.

9. Travel Insurance Disclosure & Responsibility

Crown Compass Travel LLC may offer or facilitate the purchase of travel insurance through independent third-party insurance providers. The Agency is not an insurance provider, underwriter, or claims administrator.

1. Optional Coverage Travel insurance is optional unless otherwise stated. Clients may accept or decline available coverage.
2. Third-Party Provider Travel insurance is provided by an independent third-party insurer. Crown Compass Travel LLC acts as an intermediary and is not responsible for the insurer’s terms, coverage, exclusions, or claim determinations.
3. No Guarantee of Coverage Crown Compass Travel LLC does not guarantee that a particular claim will be covered. Claims are subject to the insurer’s applicable policy terms and review.
4. Client Responsibility The Client is responsible for reviewing the insurance policy, including coverage limits, exclusions, conditions, and applicable deadlines.
5. Non-Refundability Insurance premiums may be non-refundable after purchase depending on the applicable provider’s terms.
6. Claims & Disputes Questions concerning coverage and claims should be directed to the applicable insurance provider.
7. Insurance-Only Bookings These provisions apply when a Client purchases travel insurance without additional travel services. The Agency’s role is limited to facilitating the transaction.