Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or request travel-related services.

Information You Provide

• First and last name
• Email address
• Telephone number
• Travel dates
• Destination preferences
• Accommodation and cruise preferences
• Number of travelers
• Travel preferences and interests
• Special requests you voluntarily provide
• Information submitted through contact or inquiry forms
• Information submitted when subscribing to our newsletter
• Other information you voluntarily provide to us

Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• General website usage information

2. How We Use Information

We may use information collected through our website for purposes including:

• Responding to travel inquiries
• Preparing travel proposals and itineraries
• Communicating with clients
• Arranging requested travel services
• Managing reservations and travel arrangements
• Providing customer service
• Sending requested information
• Sending newsletters and marketing communications when permitted
• Improving our website and services
• Understanding website usage and performance
• Maintaining website security
• Preventing fraud or unauthorized activity
• Complying with applicable legal requirements

3. Newsletter & Marketing Communications

If you voluntarily subscribe to our newsletter, we may use your name and email address to send travel inspiration, destination information, promotions, updates, and other travel-related communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the applicable communication or by contacting us directly.

4. Travel Services & Third-Party Suppliers

Crown Compass Travel works with third-party travel suppliers and service providers to arrange travel requested by our clients.

Depending on the services requested, information may be provided to applicable suppliers such as:

• Cruise lines
• Hotels and resorts
• Airlines
• Tour operators
• Transportation providers
• Excursion providers
• Travel protection providers
• Destination management companies
• Booking and reservation platforms

The information shared will depend on the services being requested and the information necessary to fulfill those services.

5. Service Providers & Technology Platforms

We may use third-party technology providers to operate our website, manage customer information, communicate with clients, process inquiries, and provide requested services.

These providers may include website hosting companies, customer relationship management systems, email platforms, automation services, analytics providers, payment processors, and travel technology platforms.

Information provided to these services is used for the purposes for which the applicable service is engaged.

6. Customer Relationship Management

Information submitted through certain website forms may be transmitted to our customer relationship management systems. This allows us to maintain client records, respond to inquiries, manage communications, and provide requested travel services.

Newsletter subscription information may be transmitted through an automated integration to our customer management system for subscription and communication management.

7. Payments & Financial Information

Payments associated with travel arrangements may be processed through third-party payment processors, travel suppliers, or reservation systems.

Depending on the payment method used, payment information may be submitted directly to the applicable third-party provider rather than stored directly on our website.

We do not request that customers submit complete payment card numbers through ordinary website contact forms.

8. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, improve performance, and maintain security.

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

You may control certain cookies through your browser settings. Disabling cookies may affect portions of the website.

9. Analytics & Website Performance

We may use analytics and website performance technologies to understand how visitors use our website and to improve its functionality and content.

Information collected through these technologies may include device information, browser information, pages visited, referral information, and general usage data.

10. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, communicate with clients, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include:

• Requesting access to certain personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Requesting information about certain data practices
• Opting out of marketing communications
• Exercising other rights provided by applicable law

Requests may be subject to applicable legal limitations and identity verification requirements.

13. Third-Party Websites

Our website may contain links to third-party websites, including travel suppliers, booking platforms, payment providers, social media platforms, and other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before submitting information.

14. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information through our website, please contact us.

15. International Visitors

Crown Compass Travel is based in the United States. Visitors accessing our website from outside the United States acknowledge that information may be processed or stored in the United States or other locations where our service providers operate.

Privacy laws may differ between jurisdictions.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.